RadiantX Solar — Privacy Policy

Last Updated: November 2025

RadiantX Solar (“RadiantX,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect your information, including information processed through AI systems.

1. Information We Collect

A. Personal Information

Name
Email address
Phone number
Property address
Utility provider information
IP address and browser/device details
Any information you provide to our AI tools, forms, or representatives

B. Solar Qualification Data

Utility bills
Energy usage
Roof/site characteristics
Program eligibility details

C. AI Interaction Data

AI chatbots
AI SMS assistants
AI voice calls
Automated message logs
Recordings of voice interactions (where permitted)

This may include transcription data, message content, sentiment analysis, scheduling preferences, and system responses.

2. How We Use Your Information

We use your information to:

Provide solar consultations and savings analyses
Determine eligibility for rooftop or community solar
Improve service quality and customer experience
Send appointment reminders, updates, or program information
Train and enhance AI communication systems
Comply with legal or regulatory requirements

We do not sell your personal information.

3. AI Communications & Automated Decision-Making

RadiantX uses both human and AI agents for:

Customer support
Qualification review
Follow-ups and scheduling
Voice and SMS outreach
Program explanation and guidance

You acknowledge that:

AI-generated information may be reviewed by human specialists
Communications may be monitored for quality control
You may opt out at any time

AI systems do not make final decisions about your eligibility — humans verify all approvals.

4. Sharing Your Information

We may share your data with:

Licensed solar installation partners
Utility program administrators
CRM or communication platforms (secure and encrypted)
Compliance and verification service providers

We do not share information with unrelated third-party advertisers or data brokers.

5. Data Security

We use encryption, access controls, and secure storage to protect your information. While no system is 100% secure, we maintain industry-standard safeguards.

6. Your Rights

You may:

Request a copy of your data
Request correction of inaccurate information
Request deletion of your data (subject to regulatory exceptions)
Opt-out of AI messaging or automated calls at any time

To exercise your rights, contact us at: [email protected]

7. Cookies & Tracking

Our website may use cookies, analytics tools, or session tracking to improve performance. You may disable cookies through your browser settings.

8. Updates to This Policy

We may revise this Privacy Policy periodically. The “Last Updated” date reflects the most recent revision.

Contact Us

[email protected]

adhomeadvantage.com

113 Schuyler Street Fulton NY, 13069

Useful Links

Contact

Email: [email protected]

Website: radiantxsolar.com

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